Shipping policy

Shipping policy

applicable from 24/06/2021


The purpose of this shipping policy is to define the terms and conditions applicable to the shipment of a Product to the Customer by the Publisher.


This shipping policy is applicable between AZUR CONFORT , SAS , share capital: 187800 €, registered with RCS of GRENOBLE span > en France the 04/02/2002 , under the number 441394699 , head office: ZI Chartreuse Guiers - 38380 ENTRE DEUX GUIERS , < span class = "mention" data-mention = "{{company: country}}"> France , phone: + 33476660791 , email: , intra-community VAT number: FR55441394699 , hereinafter "the Publisher" and any person, natural or legal, under private or public law, registered on the Site to purchase a Product, hereinafter "the Customer".


" Client ": any person, natural or legal, of private or public law, registered on the Site.

" Site Content" : elements of any kind published on the Site, whether or not protected by intellectual property rights, such as texts, images, designs, presentations , videos, diagrams, structures, databases or software.

" The Editor " : AZUR CONFORT , SAS taken in its capacity as publisher of the Site.

" Internet user " : any person, natural or legal, of private or public law, connecting to the Site.

" Product ": goods of any kind sold on the Site by the Publisher to Customers.

" Site ": website accessible at the URL , as well as the related sub-sites, mirror sites, portals and URL variations.


The Site is freely accessible to all Internet users. Browsing the Site assumes acceptance by all Internet users of this shipping policy. The simple connection to the Site, by any means whatsoever, in particular through a robot or a browser, will imply full acceptance of this shipping policy. When registering on the Site, this acceptance will be confirmed by checking the corresponding box.

The Internet user thereby acknowledges having fully understood and accepted them without restriction.

Checking the aforementioned box will be deemed to have the same value as a handwritten signature on the part of the Internet user. The Internet user recognizes the evidential value of the Publisher's automatic registration systems and, except for him to provide proof to the contrary, he waives the right to contest them in the event of a dispute.

This policy of The shipment is applicable to the relations between the parties to the exclusion of all other conditions, and in particular those of the Internet user.

The acceptance of this shipping policy supposes on the part of the Internet users that 'they have the necessary legal capacity for this, or failing that they have the authorization of a tutor or curator if they are incapable, of their legal representative if they are minors, or else who they hold a mandate if they act on behalf of a legal person.


5.1. Delivery costs

Delivery or provision costs will, in any event, be indicated to the Customer before any payment and only concern deliveries made in mainland France, Corsica included. For any other place of delivery, it will be up to the Customer to contact customer service.

In the event that the Product is delivered to the Customer in a store or in a partner location of the Publisher, the related costs are specified to the Customer at the time of the order.

The delivery costs indicated on the Site are understood in euros, all taxes included.

5.2. Delivery time

Orders are delivered by DPD within 2 working days from the date of payment by the Publisher.

Certain products or certain order volumes may nevertheless justify a delivery time greater than 2 working days. This will be expressly mentioned to the attention of the Customer when confirming the order.

5.3. Deteriorated package

In the event of delivery of a clearly and visibly damaged package, it is the Customer's responsibility to refuse it in order to benefit from the guarantee offered by the carrier. The Customer must also inform the seller without delay, so that a new package can be prepared for him, then shipped upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these general conditions will no longer apply.

5.4. Retention of title - transfer of risk

The property of the delivered Products is reserved to the Publisher until the delivery of the Products to the Customer, notwithstanding any clause to the contrary, unless the parties do not 'have punctually and expressly agreed in writing to set aside this clause.

The Customer bears the risks relating to the Products from the time of the order. Throughout the duration of the retention of title, the Customer must insure at his own expense the Products belonging to the Publisher against any damage that may arise and justify it to the Publisher on first request.


6.1. Applicable law

This shipping policy is subject to the application of French law.

6.2. Changes to this shipping policy

This shipping policy may be changed at any time by The Publisher. The shipping policy applicable to the Customer is the one in force on the day of their order or of their connection to this Site, any new connection to the personal area implying acceptance, if applicable, of the new shipping policy.

6.3. Litigation

Pursuant to Ordinance No. 2015-1033 of August 20, 2015, all disputes with a consumer Client that may arise in the context of the execution of these general conditions and of which the solution could not be found beforehand amicably between the parties must be submitted.

In addition, the consumer Client is informed of the existence of the online dispute resolution platform, accessible at the following URL:

Since January 1, 2016, mediation is compulsory for everyone. Thus, any professional selling to individuals is required to communicate the contact details of a competent Mediator in the event of a dispute, regardless of whether he is selling remotely or in a physical store (Source: FEVAD).

Public services site /

6.4. Entirety

The nullity of one of the clauses of this contract will not entail the nullity of the other clauses of the contract or of the contract as a whole, which will retain their full effect and scope. In such a case, the parties must, as far as possible, replace the canceled stipulation with a valid stipulation corresponding to the spirit and the object hereof.

6.5. Non-waiver

The absence of exercise by the Publisher of the rights which are recognized to him by the present can in no case be interpreted as a waiver to assert said rights.

6.6. Telephone canvassing

The Customer is informed that he has the possibility of registering on the list of opposition to telephone canvassing at the address .

6.7 . Languages of this shipping policy

This shipping policy is offered in French.

6.8. Unfair terms

The provisions of this shipping policy apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.